The Client Satisfaction Survey Your Subcontractor Didn't Ask For

You just shake your head… Never again, you say. That tradesperson is just too disorganized and unreliable. I don’t know how they’re going to make it.

Have you had a stressful experience with a sub: electrician, plumber, painter, mason or other tradesperson? Did you let them know you were unhappy? How did it go?

We all know this. The building trades are stretched for hiring skilled labor. As a result, there are a lot of companies that are overwhelmed, running on fumes, and delivering less than great products and services.

My bet is that you didn’t send a client satisfaction survey at the end of the project… What would your feedback be if they asked? Here is a customer feedback survey that you can fill out and send to them (start by making your own copy).

My goal with providing this is twofold:

1) To offer constructive feedback to someone who, at their essence, wants to do a good job;

2) To help them improve;

and, OK, 3) To offer my services to someone who could benefit from clean systems and processes. A Two-Day Intensive will provide clarity on where the issues begin and what changes can happen first. The preface of the survey reads:

I have been invited to offer my feedback on your work and I’m sending you my thoughts with the genuine desire for you to learn and improve. You run your own business, which is a lot more than many people. I imagine you have so many things going on in a day that receiving this feedback may feel difficult. Give yourself a break and receive this with the goodwill with which it is intended.