thoughts & insights
Call backs and “while you’re here”s are costing you more than profits
You’re in this business to make people happy with the work that you do. You want clients who like you and want you around. It’s “easier” to just go back and get it done.
But easier for whom?
The Client Satisfaction Survey Your Subcontractor Didn't Ask For
We all know this. The building trades are stretched for hiring skilled labor. As a result, there are a lot of companies that are overwhelmed, running on fumes, and delivering less than great products and services.
My bet is that you didn’t send a client satisfaction survey at the end of the project… What would your feedback be if they asked? Here is a customer feedback survey that you can fill out and send to them.
Hiring an Admin: Where to Start
If you built your company from nothing, stepping back can feel impossible. You’ve been the glue, the safety net, the decision-maker. Money feels tight. Time feels nonexistent. Every day is some version of putting out fires.
So the idea of making change—especially hiring help—can feel overwhelming. Like one more thing you don’t have room for.
Here’s the part I want you to hear clearly: you were never meant to do this alone.